A DESCRIPTIVE STUDY ON JOB SATISFACTION DRIVERS AMONG GENERATION Z EMPLOYEES
DOI:
https://doi.org/10.36761/jp.v8i1.5779Keywords:
generation Z, job satisfaction survey, employee, job satisfaction, workplace environmentAbstract
In this modern era, the workforce is increasingly dominated by Generation Z (Gen Z), who tend to be flexible and open to technology. This study aims to analyze in greater depth the job satisfaction level of Gen Z as well as the factors that influence it. The research method used is descriptive quantitative, intended to describe the general job satisfaction of Gen Z through an online questionnaire distributed to Gen Z aged 20–28 years, who have worked for at least one year, and are either contract or permanent employees. The sampling technique used was convenience sampling, resulting in 106 respondents meeting the criteria. The results of the study show that the dimensions with the highest average scores (means) include supervision, coworkers, and the nature of work. This study concludes that the job satisfaction level of Generation Z employees generally falls within the moderate to high category.
References
Andra, R. D., Lita, R. P., & Astiena, A. K. (2022). Analysis of the associated factors of doctor job satisfaction at COVID-19 pandemic. Jurnal Manajemen dan Kewirausahaan, 10(2), 126–132.
Ariani, D. W. (2023). Exploring relationship of job satisfaction, organizational culture, and employee performance in small medium enterprise. International Journal of Professional Business Review, 8(2), 2. https://dialnet.unirioja.es/servlet/articulo?codigo=8955851
Augustine, Clarissa, A., & Firmansyah, Y. (2022). Pengaruh kepuasan kerja terhadap kinerja karyawan. Juremi Jurnal Riset Ekonomi, 2(1), 147–156. https://doi.org/10.53625/juremi.v2i1.2691
Beckman, K. (2024, July 3). How fast does Gen Z expect to be promoted? RippleMatch. https://ripplematch.com/insights/how-fast-does-gen-z-expect-to-be-promoted
Citrayani, F., Hidayati, T., & Zainurossalamia, S. (2022). Pengaruh karakteristik pekerjaan dan efikasi diri terhadap keterikatan kerja dan implikasinya terhadap kepuasan kerja. Syntax Literate: Jurnal Ilmiah Indonesia, 7(1), 225. http://dx.doi.org/10.36418/syntax-literate.v7i1.6046
Diana, Eliyana, A., Mukhtadi, & Anwar, A. (2022). Creating the path for quality of work life: A study on nurse performance. Heliyon, 8(1).
Dwipa, M., & Dahmiri. (2023). Work from home dan work life balance dalam mempengaruhi kepuasan kerja untuk meningkatkan kinerja karyawan. Jurnal Manajemen Terapan dan Keuangan (Mankeu), 12(3).
Ellys, E., & Ie, M. (2020). Pengaruh kepuasan kerja dan budaya organisasi terhadap komitmen organisasi karyawan. Jurnal Manajemen Maranatha, 20(1), 75–84. https://doi.org/10.28932/jmm.v20i1.3026
Field, A. (2024). Discovering statistics using IBM SPSS statistics. Sage Publications Limited.
Growmin. (2024, August 26). Karakteristik generasi Z dalam bekerja. iGrowpreneur. https://igrowpreneur.com/ragam-karakteristik-generasi-z-dalam-bekerja/
Hendrayana, I. G. N. B., Wimba, I. G. A., & Sugianingrat, I. A. P. W. (2021). Pengaruh kepuasan kerja terhadap kinerja karyawan yang dimediasi komitmen organisasi. Widya Amrita: Jurnal Manajemen, Kewirausahaan dan Pariwisata, 1(4), 1357–1368.
KarirLab. (2024, January 24). Kenali 8 karakteristik Gen Z di dunia kerja, utamakan kebahagiaan! KarirLab. https://ugm.karirlab.co/article/success-in-work/kenali-8-karakteristik-gen-z-di-dunia-kerja-utamakan-kebahagiaan
Komdigi. (2021, February 28). Angkatan kerja produktif melimpah. Komdigi.go.id. https://www.komdigi.go.id/berita/artikel/detail/angkatan-kerja-produktif-melimpah
Locke, E. (1976). The nature and causes of job satisfaction. In Handbook of industrial and organizational psychology (pp. 1297–1349). Chicago.
Mahaputra, M. R., Maharani, A., & Mahaputra, M. R. (2023). Hubungan pengakuan dan rekan kerja terhadap kepuasan kerja (Studi literature review). Jurnal Pengabdian Masyarakat dan Penelitian Terapan, 1(1), 1–7. https://doi.org/10.38035/jpmpt.v1i1
Mahardika, A. A., Ingarianti, M. T., & Zulfiana, U. (2022). Work-life balance pada karyawan generasi Z. Collabryzk Journal for Scientific Studies, 1(1), 1–16. https://doi.org/10.58959/cjss.v1i1.8
Mancini, M. (2024, August 15). What Gen Z wants from recognition. HRO Today. https://www.hrotoday.com/news/employee-engagement/recognition-rewards/what-gen-z-wants-from-recognition/
Maulana, E. R. K., Harianto, K., & Hendratmoko, S. (2025). Pengaruh komunikasi kerja, kompetensi, disiplin kerja dan kepuasan kerja terhadap kinerja karyawan PT Indo Putra Harapan Sukses Makmur. MASMAN Master Manajemen, 3(1), 207–219. https://ejournal-nipamof.id/index.php/MASMAN
Meutia, K. I., & Narpati, B. (2021). Kontribusi beban kerja dan insentif terhadap kepuasan kerja karyawan pada perusahaan manufaktur. JIMF (Jurnal Ilmiah Manajemen Forkamma), 5(1), 42–42. https://doi.org/10.32493/frkm.v5i1.12426
Nugraha, F. R. (2024, December 15). Kesenjangan harapan gaji dan realita dunia kerja untuk Gen Z. Geotimes. https://geotimes.id/opini/kesenjangan-harapan-gaji-dan-realita-dunia-kerja-untuk-gen-z/
Palupi, L. S., & Nostalia, D. A. (2025). Pengaruh kompensasi dan benefit terhadap kepuasan kerja karyawan pada PT Rhee Royal Vannamei di Kabupaten Sumbawa Nusa Tenggara Barat. Jurnal Ekonomi Manajemen Akuntansi Keuangan Bisnis Digital, 4(1), 93–100.
Pasaribu, D. F. (2024). The effect of job satisfaction on employee performance of PT. Saraswanti Anugerah Makmur Medan branch. Maker: Jurnal Manajemen, 10(2), 275–284. https://doi.org/10.37403/mjm.v10i2.716
Permatasari, A. (2024, December 18). Generasi Z dan dunia kerja: Apa yang mereka cari dalam sebuah karier? Kumparan. https://kumparan.com/ajeng-1729219347990749015/generasi-z-dan-dunia-kerja-apa-yang-mereka-cari-dalam-sebuah-karier-2485m64Gr43/2pi
Pratama, G. D., & Nur, V. (2024). Transformasi kinerja karyawan: Menguak dampak kepuasan kerja di era digital studi kasus pada Bank Rakyat Indonesia. Jurnal Mirai Management, 9(1), 681–689. https://doi.org/10.37531/mirai.v9i1.6862
Rarindo, H., & Satata, D. B. M. (2021). Perilaku keselamatan kerja sebagai moderator hubungan antara motivasi dan kepuasan kerja pada pekerja konstruksi. Jurnal Psikologi Teori dan Terapan, 12(1), 52–63.
Raval, A. (2025, February 17). Gen Z has turned against taking middle management roles. Financial Times. https://www.ft.com/content/4fc00d4f-06bf-4b3e-95a3-41db3e9001fd
Richardson, N., & Antonello, M. (2023). People at work 2023: A global workforce view (pp. 4–7). https://www.adpresearch.com/wp-content/uploads/2023/04/People-at-Work-2023_A-Global-Workforce-View.pdf
Salsabilla, W. A. (2024, May 18). Lebih dari setengah Gen Z puas dengan pekerjaannya. GoodStats. https://goodstats.id/article/lebih-dari-setengah-gen-z-puas-dengan-pekerjaannya-EEnVE
Sari, A. P., Hayati, S., & Nurhikmah, N. (2024). Pengaruh kepuasan kerja terhadap intensi turnover pada karyawan generasi Z di kota Makassar. Jurnal Psikologi Karakter, 4(1), 261–269. https://doi.org/10.56326/jpk.v4i1.3747
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences (Vol. 3). Sage.
Suryani, N. K. (2022). Kepuasan kerja: Pengaruhnya dalam organisasi. Jurnal Imagine, 2(2), 71–77. https://doi.org/10.35886/imagine.v2i2.491
To, W. M., & Huang, G. (2022). Effects of equity, perceived organizational support and job satisfaction on organizational commitment in Macao’s gaming industry. Management Decision, 60(9). https://doi.org/10.1108/md-11-2021-1447
Tukad, I. W. G. A. B., & Surya, I. B. K. (2023). Peran kepuasan kerja dalam memediasi pengaruh servant leadership terhadap komitmen organisasional pegawai BPKAD Kabupaten Gianyar. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 12(5).
Tupamahu, N., Tewal, B., & Trang, I. (2022). Pengaruh keseimbangan kehidupan kerja, stres kerja, dan kompensasi terhadap kepuasan kerja pegawai di era pandemi COVID-19 (Studi kasus pada PT. PLN (Persero) Unit Induk Wilayah Suluttenggo). Jurnal EMBA, 10(3), 436–436. https://doi.org/10.35794/emba.v10i3.42364
